He stops talking for a long time and then some woman begins tali8ng on his line, no introduction, no identifying statements so I don't even know if she was management, but she proceeds to tell me the same canned statements, never answering my question how they can confirm, the items I sent to the warehouse, while not in the warehouse, but they can't send out my check. My question to him in response was how were you able to receive, confirm reception and confirm the condition of the items sent in, to your warehouse, but the process fell apart at payment? He proceeded to give me canned responses that every call center rep uses, I know bc I did their job at one time in my life, so I asked to speak with management. I called again to get an update on my transaction only to be told by the rep, oh we were out of the warehouse, so we couldn't send your check. I am extremely frustrated bc while the amount to be paid out isn't that steep, in this economic climate, I was and still am dependent on the funds to come in, which they still haven't. 20 days later and my account still lists payment as pending. So I waited to see if things would rectify. So I did a google search and found trollandtoad should ship paper checks via USPS w/in 7-10 business days. This is when I started questioning the company's legitimacy. When I didn't receive the check in that time frame I called again and my call was forwarded to voicemail twice. I called in and a representative told me my check should be sent within 5-7 days. I first would check for updates on their website and saw my items were received and confirmed. I was content in making sure I followed all instructions, believing a business with such "set in stone" processes could be trusted to uphold their end of the business engagement. Making sure items in the package, both unit items and cards, were in the specified order and within the expected 10 day delivery time frame. I have been playing phone tag with them for two days now trying to find out, why I haven't received my payment of the items I sent in, per their parameters. They have streamlined the process of taking your items, but when it comes to payment expect complications. I am very disappointed with this company. I could have had the item in my hands by now but instead I let them hang onto my money for a month for a joke of a coupon that I will never use because I don't trust them enough to order from them again. So even if I were to purchase an item of similar value from them, it would save me a whole $0.75. I think the biggest slap in the face was the offer for a whopping 5% off my next order as compensation. Will I see them up on ebay for market price soon? T&T has a reputation for cancelling orders and jacking up prices to current market. Why didn't they contact me and refund my money immediately? Were they just going to keep my money if I hadn't contacted them? There were two in stock supposedly. I got an email saying the replacement was cancelled due to inventory issues and I would be refunded.Ĭlearly there was an issue from the beginning. I emailed them and they emailed back saying it must have been lost in the mail (dont know how considering it was never dropped off) and they would do a replacement. I checked the tracking # they gave me and it had not been dropped off at the post office. Nearly a month later my order had not arrived. I've had bad experiences in the past with them not protecting cards well they ship but I figured since this was a book I'd give them a shot because I managed to find it there $10 cheaper there than ebay and other competitors. Please know that we are working very hard to get these items to you! Once your order ships you will then receive an email with delivery confirmation. However we are in the middle of moving our warehouse, and this is causing us to operate slower than usual. Typically orders ship within 1-2 business days of being placed. Thank you for contacting us! Any item you checkout with in your cart will be shipped together, and they will not slow the process of shipment. If you need anything else please let us know! We are so sorry for the delay with your shipment! Typically orders ship within 1-2 business days of being placed.
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